Send and receive WhatsApp messages for business communication.
What You Can Do
Send Messages
- Text messages
- Template messages
- Media attachments
Receive Messages
- Read incoming messages
- Get notifications
- Reply to threads
Business Features
- Use approved templates
- Quick replies
- Message tracking
Example Commands
Try saying things like:
"Send a WhatsApp message to +1-555-123-4567"
"Message John on WhatsApp about the meeting tomorrow"
"What WhatsApp messages do I have?"
"Reply to the last WhatsApp from Sarah"
Setup
1. Set Up WhatsApp Business
- Go to Meta Business Suite
- Create or link your business account
- Set up WhatsApp Business API
2. Get API Credentials
- In Meta Business Suite, go to WhatsApp settings
- Create a System User
- Generate an access token
- Note your Phone Number ID
3. Add to Clawly
- Go to your Clawly Dashboard
- Find the WhatsApp skill
- Click Configure
- Enter your Meta Access Token and Phone Number ID
- Click Save
Message Types
Text Messages
Regular text messages to contacts who have messaged you first.
Template Messages
Pre-approved messages for initiating conversations:
- Welcome messages
- Order confirmations
- Appointment reminders
Media Messages
- Images and photos
- Documents (PDFs)
- Location sharing
How It Works
Sending Messages
When you say "message John on WhatsApp":
- Clawly formats the message
- Sends via WhatsApp Business API
- Confirms delivery
24-Hour Window
WhatsApp has a messaging window rule:
- You can send any message within 24 hours of customer contact
- After 24 hours, you must use approved templates
- Templates require Meta approval
Tips
- Use templates for first contact - Required by WhatsApp policy
- Respond within 24 hours - Keep the conversation window open
- Keep it professional - Business API has usage policies
- Verify phone numbers - Include country code (+1 for US)
Pricing
WhatsApp Business API pricing:
- Conversation-based pricing
- ~$0.005-0.08 per conversation (varies by country)
- Templates may have additional costs
See WhatsApp Pricing for details.
Need help? Contact us at support@getclawly.com